ITIL-4-Foundation Exam Dumps Understand the purpose and components of the ITIL service value system Describe the ITIL service value system Understand the activities of the service value chain, and how they interconnect Describe the interconnected nature of the service value chain and how this supports value streams Describe the purpose of each value chain activity like Plan, Improve, Engage, Design and transition, Obtain/buildDeliver and support Know the purpose and key terms of 15 ITIL practices Recall the purpose of the following ITIL practices: Information security management, Relationship management, Supplier management, IT asset management, Monitoring and event management, Release management, Service configuration management, Deployment management, Continual improvement, Change enablement, Incident management, Problem management, Service request management, ITIL-4-Foundation Dumps Service desk, Service level management Recall definitions of the following ITIL terms like IT asset, Event, Configuration, item, Change, Incident, Problem, Known error Understand 7 ITIL practices Explain the following ITIL practices in detail, excluding how they fit within the service value chain Continual improvement (5.1.2) The continual improvement model Change enablement, Incident management, Problem management, Service request management, Service desk, Service level management Who should take the ITIL: ITIL-4 Foundation Exam Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
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