Put Your Wireless Printer Closer to the WLAN Access Point/Router Next, you have to notice or take a step to observe your Wireless Printer. Move your Printer to an obstruction-free area, or closer to the WLAN access point/router. (Like Temporarily place your Printer within about 1 m (3.3 feet) from the WLAN access point when you are configuring the wireless settings). Confirm the MAC Address If your WLAN access point/router is using MAC address filtering, confirm the MAC address of the Printer is allowed in the filter. You can find the MAC address by printing the Network Configuration List.Use the Setup Wizard Your Printer uses radio signals in the 2.4 GHz range. The error may occur if your computer is using the 5 GHz range.Use the Setup Wizard from the control panel of your Printer.Manually Entered the SSID and Security InformationIf you manually entered the SSID and security information (SSID/ authentication method/ encryption method/ Network Key), the information may be incorrect. Reconfirm the SSID and security information and reenter the correct information as necessary. Check if the SSID, authentication method, encryption method, Network Key (User ID/ Password) configured in the WLAN access point/router are correct. Check WPS or AOSS™ SectionUse WPS or AOSS™ To use WPS or AOSS™, your WLAN access point/router must support WPS or AOSS™. Check if your WLAN access point/router has the WPS or AOSS™ symbol as shown below to confirm your WLAN access point/router supports WPS or AOSS™. For more details, about how to access point/router, you can connect with Helpdesk to instant replies and answers. Configure Your Wireless Settings Using WPS or AOSS™ To configure your wireless settings using WPS or AOSS™, you must operate both your Printer and the WLAN access point/router.If you do not know how to operate your WLAN access point/router using WPS or AOSS™, then connect with experienced Printer Customer Care team to get information about your WLAN access point/router.I hope your issue is fixed.
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