Hello.As your business grows online, you will also find out how much customer service automation can help your company. Its main purpose is to take the load off your agents and speed up your company's service to meet your customers' needs. Business owners are now seeing the benefits of automated customer service to reach more users and increase their sales. I can advise you to read this article about customer service automation https://newmediaservices.com.au/pros-and-cons-of-customer-service-automation/. I advise you to read it, it will not be unnecessary and you will decide for yourself what is right for you.