Hotel Phone System Options
For hotel and motel phone systems, also referred to as hospitality phone systems, the standard has been Private Branch Exchange (PBX), an analog system based on standard land lines and a main console or cabinet that dispatches calls and information to the phones in its exchange network.
More recently, Internet Protocol (IP) or Voiceover Internet Protocol (VoIP) systems have gained popularity in the hospitality industry. An IP phone system is a digital PBX that uses streaming internet data to process and route calls to regular phones. One advantage of IP telephony is the eliminated cost of long distance fees; another is space saved by the absence of a large cabinet, as IP systems are much smaller, and are often hosted on offsite servers.
Specialized Features for the Hospitality Industry.Both system types support all the business phone features customers typically expect – management of multiple lines, customized messages, voice mail, and extension-dialing – as well as features specific to the hotel industry .