I would create a new action plan every Friday afternoon. This way I was prepared for the coming week and I knew exactly what I would be doing day to day, hour to hour.
Before I started using action plans, I would just come into the office and go with the flow. I would wait for the phone to ring, or for a customer to workday training walk in. The time in between was all just dead time, and my day would drag.
The action plan is designed to keep you focused, and make you productive during your work day.
The action plan also works as a time table. It splits your day up into segments. Think of every next stage of your action plan as something to look forward to. This will get you through your day at a much more productive pace.