If you have updated from a recently discontinued version of Quicken to the latest release
You will need to refresh branding and profile settings. If you haven't upgraded from a recently discontinued version of Quicken, continue to the section below.
In Quicken, select the Tools menu, then choose the Online Center.
Click the Financial Institution dropdown arrow and select the financial institution.
Press CTRL+Shift while selecting Contact Info.
Select one of the accounts associated with the bank from the dropdown list
Select Financial Institution Branding and Profile from the list and click Refresh.
Click OK and go online by clicking the Update/Send button.
Attempt your online session again.
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