These can easily be fixed by following the troubleshooting tips. The solution is provided in a step-wise manner. Follow each step until the issue is fixed.
Powering the printer :
Start with powering the device off by clicking on the power button and then turn it on again. This is the basic step that can be followed for any issue that the printer encounters in the future.
If this doesn’t work, try restarting the printer. This is done by keeping the printer powered on and removing the power cords from the rear of the printer and from the power socket on the wall.
Reconnect the power cords after a duration of 60 seconds. The printer should turn on by itself. If it doesn’t, click on the power button and give it a few seconds to start.
Clear paper jam from rear and front :
Since the printer has displayed a cartridge jam error, there are high chances that it is caused by paper lodged between the many rollers or in the interior of the printer.
Remove the rear door of the printer by pulling the rear wall away from the printer. If you find any rollers that are jammed, gently pull it away and remove any lodged papers.
Replace the door of the printer when done and press it until it snaps in place. If there are no lodges found, we shall move to the front side of the printer for examination.
The cartridge might have gotten stuck in the middle or on the side of the product. To check where this has gotten stuck, power on the printer and observer the movement of the cartridge.
Lift the cartridge access door open and look inside. Remember to power off the printer before venturing inside the printer for the risk of electrical shock.
If the cartridge is stuck in one place, gently nudge it. There could be dirt accumulation that is causing this to happen.
Reinstall cartridges :
Ensure that the ink cartridge is capable of moving freely. This is done by opening the cartridge access door and observing the cartridge section.
In addition to the cartridge section, there is the carriage latch handle. Make sure that it is properly closed. If the handle is up, it means that the cartridges are not properly seated.
After locking the cartridge down, apply gentle pressure to check if the cartridge is capable of moving left and right. If there are obstructions, remove it.
If you find that the cartridge is not properly seated. Remove them from their respective slot by opening the lid that holds them in place.
Press down firmly on the cartridge until an audible click noise is heard. This means that the cartridge has been locked in position. Close the lid and the cartridge access door when done.
Fix power issue :
The printer should be directly connected to the wall socket. There are chances that when connected through a spike or an extension cable, power is not properly transmitted.
Reset the printer by keeping it turned on and forcibly removing the power cords. This is done from both the rear of the printer and the wall socket.
After waiting for a duration of 60 seconds, reconnect them and the printer should turn on. If not, switch it on by pressing the power button.
Print a status report to ascertain the condition of the printer. Your printer should be working by now, if not service the printer to get it fixed.
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