HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor
to quickly and automatically perform several troubleshooting tasks known to resolve this issue.
When this link is clicked, HP Print and Scan Doctor are downloaded using your Internet browser's download capabilities.
After the Print and Scan Doctor opens, click Fix Scanning to review a list of issues and fixes.
In the Print and Scan Doctor results screen, view the list of actionable results. If you see white checkmarks, the printer passed the tests.
Uninstall the printer software
Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
Do not disconnect the printer from the network when uninstalling the software.
Search Windows for uninstalling a program, and then click the Uninstall a program Control Panel setting in the list of results.
In the list of installed programs, click your HP printer name, and then click Uninstall or Yes to confirm the uninstall.
Follow the on-screen instructions to complete the software removal.
Restart the computer.
Continue to the next step.
Reinstall the HP software
Go to HP Customer Support to download the most current version of the full feature software for your printer.
NOTE:
As an alternative, you can use the software disc if it supports the operating system installed on your computer.
Turn on the printer.
If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
Go to HP Customer Support - Software and Driver Downloads.
If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
Click Download next to the full feature driver.
Use the HP Download and Install Assistant for a guided driver
download and installation, or select Download only to manually open or run the driver file through your Internet browser’s download tools.
During the installation, select the Typical or Recommended type of installation when prompted by the software installer.
If you choose a Minimum installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
If the error persists, continue to the next step.
Check Windows Image Acquisition settings
Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners.
If WIA is not activated, scan jobs can fail.
Search Windows for view local services, and then click the View local services Control panel setting in the list of results. The Services window opens.
Find Windows Image Acquisition (WIA) in the Name column and look at the
Status and Startup type values. If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly.
Skip to the next step. If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties,
click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.
NOTE:
If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.
Remote Procedure Call (RPC)Shell Hardware DetectionRPC Endpoint MapperDCOM Server Process Launcher
Try to scan.
If the error persists, continue to the next step.
Step 8: Temporarily disable firewall software on the computer
Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. 
Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.
Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls. Figure: Troubleshoot Firewalls in the drop-down menu
Use these workarounds to scan if the previous steps did not resolve the issue.
Some workarounds might be unavailable depending on the printer. Try one of the other workarounds if the first method you tried did not work
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