How to File a Missing Package Claim With SHEIN?

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asked Apr 18 in Cell Tracking by setupuraccounts (120 points)

To file a missing package claim with SHEIN, you can follow these steps for SHEIN report missing package:

  1. Contact SHEIN customer service: The first step is to contact SHEIN customer service to report the missing package. You can do this by logging into your SHEIN account, clicking on "My Orders," and selecting the order in question. From there, you can click on "Contact Customer Service" to submit a ticket or use the live chat feature.

  2. Provide necessary information: When contacting customer service, be sure to provide all necessary information about the missing package, including the order number, tracking number, and any other relevant details.

  3. Follow up: If you do not receive a response within a reasonable amount of time, follow up with SHEIN to check on the status of your claim.

It is important to note that you should file a claim as soon as possible after noticing that your package is missing. This will help SHEIN to conduct an investigation in a timely manner and increase the likelihood of a positive outcome.

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