Providing services is not an easy task. Not that selling products is a cup of tea. But services require constant monitoring. The timeline of product monitoring is comparatively smaller.
This is when Managed Chat Services step in to help businesses. For a large business or one that is on the flourishing stage, it is highly important.
Many people visit online websites and outlets. Now it is a common possibility for them to ask any query. And why shouldn’t they? They are going to invest their money.
It is the general process of the chat system to be handled by a trained agent who is live 24x7 for helping people out.
But there are occasions and times when people are not available to handle the incoming chats. A common example of this is holidays and unexpected day-offs.
So what should be done during such times?
Now we have AI chatbots that can carry out a basic conversation with the visitors and in case of anything descriptive, tickets are generated for the agents to check once they get back to work. And when an AI is managing it, what can be best than that?