Three tips to giving great customer service
1. Get feedback from your customers. Most customers will give feedback, especially if something goes wrong. But not always, and in some cases these people will tell other people, and can seriously damage your reputation. So encourage feedback, especially feedback about bad stuff, because that then gives you the chance to put things right, and also stop the problem from happening again.
2. Constantly check the quality of work of your sub-contractors. If someone lese is doing work on your behalf, make sure they are North American Bancard Agent producing top-quality work. It's so easy to think that everything is OK, when a sub-contractor (such a courier) could be making a big mess of things, and causing problems you don't even know about.
3. Take responsibility for your staff, including your sub-contractors. If a sub-contractor does something wrong, make sure you put it right, and take responsibility as though they were one of your own staff. There's nothing a customer dislikes more than a company which tries to pass the buck for bad service. Take responsibility, and you stand out as the good guy, and really enhance your reputation.