What are the methods to troubleshoot printer error ?

Question

Follow the below mentioned steps to troubleshoot  epson error code 0x97 wf-3640.

Unplug your printer. This error will display with the message "Turn off, then turn on the printer." Disconnect all USB and cable cables from the printer. If possible, remove jammed papers. Next, wait 10-20 minutes. Then connect the USB and lines to your printer. Then plug the printer in.

 

Answer 1

Troubleshooting Epson wf 3620 error code 0x97
Epson printer error code 0x97 can occur when you are using a faulty printer driver. The Epson printer driver is like the connection bridge that conveys your print command from PC to the printer. If the printer driver gets corrupted then your printer won’t be able to understand the command and starts showing Epson error code 0x97 wf-3640. Updating the driver can be helpful. Check the Epson printer model and go to Epson website. Search for the driver of your printer model. Download and install the update immediately. If the error is not resolved by updating the driver then you need to fix the corrupted files manually. Editing the driver files needs technical knowledge. If you are not from a technical background then ask for professional help. You can also try reinstalling the Epson printer driver.

Try reconnecting the printer
Sometimes Epson.com error code 0x97 can appear due to any runtime error. If you don’t know how to fix the error then try reconnecting the printer. Follow the steps mentioned below for troubleshooting Epson error code 0x97:

Disconnect the power cables from your printer
Take out the USB cord
Open the access door and take out the cartridges
Press the power button for some time to drain all the remaining power
Now wait for some time
Plugin the USB cable
Open the access door and insert the cartridge
Turn on your printer
Give a print command from your PC and check whether your Epson error code 97 gets fixed or not.

Clean the printhead of Epson printer
The printhead of the Epson can get clogged if you don’t clean it for a long time. You can clean the printhead either manually or by using the utility tool. You can follow the given steps to clean the printhead manually:

Turn off your Epson printer
Disconnect the USB cable
Now open the printer access door
Take a clean and dry paper towel and fold it properly
Now take a small amount of head cleaning fluid (ammonia based)
Soak the paper towel in the cleaning fluid
Now take the power towel in the middle of the track where the printhead moves
Clean the printhead properly and do not use your printer for about 12 hours. Once the printhead gets cleaned properly, reconnect the power cord and USB cable. Turn on your Epson printer check for Epson printer error 0x97 gets fixed or not.

You can also use the utility tool for cleaning. Follow the steps given below to use the Epson utility tool for cleaning printhead:

Make sure your Epson printer is turned on
Ink out light must be off
Go to the Epson printer control panel
Navigate to Utility tab
Tap the Head Cleaning button
Now follow the on-screen instruction to clean the printhead. You may need to repeat these steps for about 3-4 times for proper cleaning.

 

Greeting,

Rachel Gomez