Brother printer connected to WiFi but offline

0 votes
asked Jan 10, 2022 in Cell Tracking by emilee909 (1,140 points)

Verify Brother printer powered on with no such errors. However, if your printer remains offline and you’re unable you print anything, then this is often the proper time to call your Brother printer support executive. they're going to provide you with instant solutions for your Brother printer-related issues like how do I get my Brother printer back online?

1 Answer

0 votes
answered Jan 23, 2023 by petergroft (9,820 points)
STEP A: Verify the Brother machine is powered on and that there are no errors
If your Brother machine's screen (hereinafter called LCD) is blank, the machine may not be powered on. Check the machine to see if it wakes from sleep mode.
If it does not, then make sure it is plugged into a working socket and any power switches are turned ON.
Check the LCD for any error messages. An example would be "Paper Jam" or "Ink/Toner Empty". If the LCD shows an error, troubleshoot the error to clear the issue indicated.

STEP B: Make sure the printer is connected to the computer
If using a USB cable, make sure the cable is connected to both the printer and computer.
Try connecting it directly to the computer and not via a hub.
If using an ethernet cable, make sure the cable is connected to both the printer and router/hub/switch.
Print the network configuration page to check the IP address.
If using a wireless connection, print the network configuration page to check the IP address.

Hope You Find This Useful,
Peter
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