Step 1: Confirm your sign-in info is correct
It’s always good to make sure you have the correct user ID and password for the bank account:
Open a new window in your web browser and go directly to your bank’s website.
Make a note of the web address (e.g. www.bank_com). This may come in handy later.
Sign in with the user ID and password you have.
Note: If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.
Once you’re sure about your user ID and password, move on to step 2.
Step 2: Enter your bank sign-in info in QuickBooks
Now you’re ready to sign in to your bank account in QuickBooks.
For an existing connection
Go to Banking.
Select the bank or credit card account you need to update.
Select Edit ✎.
Select Edit sign-in info.
If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
Select Update.
Regards,
Peter