Nexon has Excellent customer care?

0 votes
asked Aug 15, 2018 in 3D Segmentation by Rshop2018 (720 points)


Many people have expressed their admiration with how problems are managed in a timely friendly manner. The Live Chat and also the GM's who assist with the tickets Maplestory mobile mesos move out of their way to help mend issues, and answer questions, and help players. Well, I am not satisfied. And I'm not the sort of guy who bashes on maplestory without a reason.

Ever since Colour came out, I have not been able to create any new ghost character. Between the Beast Tamer and Shade launch, they ended up changing the character name filter to not allow "ghost". I've sent in a ticket, I've spoke to GMs, I have achieved into the MLC about it, but nothing is being done about it for the past year. It's frustrating because even a mediocre programmer could fix this issue. It is not that's something difficult to accomplish, it is that there is someone in the company that's saying no to fix this.

I know customer support does not make all the Maplestory Hot choices, but I wonder whether they are actually passing down exactly what the gamers need in individual tickets such as these. Customer service might not be the person to blame, but my anger is blinding me to a point where I can not be happy with any component of Nexon.

P.S. To provide more insight since I begin playing walnut nearly 9 years ago, I have always created a character with it suffix as "ghost", and I've made a lot of characters MS2 Mesos because I began. For Nexon to filter out the name makes me feel as though I've been prohibited to create any new characters. And in a sense I am letting that occur by refusing to create new characters before that is fixed. So this is not just a "it would be nice if Nexon did so" petition to me, it's something which means a great deal for me. I'd really like to make a Shade along with a Kinesis this winter (not to overlook all of the NX I would spend should I be in a position to earn those characters).

Please log in or register to answer this question.

Welcome to Bioimagingcore Q&A, where you can ask questions and receive answers from other members of the community.