Solution 1: Run the QuickBooks Install Diagnostic tool from the QuickBooks Tool Hub
Step 1: Download and install the QuickBooks Tool Hub
- Close QuickBooks.
- Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Step 2: From the Tool Hub, run the Quickbooks Install Diagnostic tool
- Open the QuickBooks Tool Hub.
- In the tools hub, select Installation Issues.
- Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
- When the tool finishes, restart your computer and open QuickBooks.
Solution 2: Change your Windows account settings
Switch to your Windows Administrator account
- Open the Windows Start menu.
- Type “CMD” into the search. When you see the CMD Run icon, right-click it and then select Run as administrator.
- Type “net user administrator /active:yes” in the command window and press Enter. When the command is complete, close the command window.
- Open the Windows Start menu and select sign out.
- Select the account that says Administrator and sign in. You won't need a password.
Change your user permissions
- Open the Windows Start menu.
- Type “File Explorer” into the search and open File Explorer.
- Search for C:\Program Files\Common Files.
- Right-click the Common Files folder, and then select Properties.
- Go to the Security tab, and then select Edit.
- In the “Group or user names” section, select Users.
- In the “Permissions for Users” section, turn on the following permissions: Modify, Read & execute, List folder contents, Read, Write.
- Select Apply and then OK.
Regards,
Peter