What to do if the ring camera goes offline?

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asked Jan 30, 2021 in H&E by ringcamera (320 points)

It is one of the most common technical errors that you will find with outdoor ring cameras. And this is precisely why we share this step-by-step guide for troubleshooting the error from our ring security support expert team.

 

  • First, you need to check that your camera is getting ample power supply and a strong Wi-Fi connection.
  • Wi-Fi is not connected to any other network, or there is no interruption in your connections.
  • If the Wi-Fi and power supply are performing correctly, you need to plug it off and plug it back in after 30 seconds gap. It will automatically restart both the router and the device, and your problem will be solved.

 

If you still have the problem, you need to register it with the ring online support by visiting our official website's live chat section. We are waiting eagerly to provide you with a quick and smart resolution that are easy to understand as well as easy to perform

More info: https://www.ringssupport.com/ring-doorbell-support/

 

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